Become a Madman B2B Member

If you already have a credit account with Madman you can register to become a member of When you become a member of, you are given 24-hour online access to your Madman retailer account in a simple and convenient online interface.

In the secure member area of you can:

  • Place orders using's shopping cart
  • View your account statements online
  • Track the progress of current and back orders.
  • Download product catalogues, slick images and other press items

Information for Retailers

Madman is Australia and New Zealand's premier distributor of independent DVD and video products into rental and retail channels. We provide 4,000 square metres of warehouse, long span shelving, bulk pallet storage and motorised conveyor systems to ensure rapid and efficient flow through our operation, from arrival of manufactured stock to dispatch. Enterprise Resource Planning software manages and tracks inventory utilising computer location systems, while RF handheld scanning devices operated by our warehouse staff ensure accuracy of dispatched orders.

Madman Distribution distributes the products of Madman Entertainment, its affiliated labels and other independent companies, including Anchor Bay and Via Vision.

Credit Application

If you are a rental or retail outlet and wish to open an account with Madman, download and complete our credit application form.

Please note this service is available only to businesses operating within the Home Entertainment sector renting or retailing videos and dvds.

You can contact one of our friendly staff members :

Terms & Conditions

Download Madman Terms & Conditions of Trade.

How To Pay Madman

To pay via EFT

Account Name Madman Entertainment NZ
Account No.: 03-0104-0729971-002
Bank Name: Westpac Bank

To ensure that payment is allocated to correct account, please ensure that you use your account number as the statement reference and forward your remittance to:

Fax: 09 919 1925

If you require any further information or assistance please do not hesitate to contact our Accounts Hotline on 09 919 1920.

To pay via Cheque

Please issue the cheque payable to The Madman Entertainment Pty. Ltd and post to:

Attention: Accounts Department
Madman Entertainment Pty. Ltd.
PO Box 101048
Auckland 0645

Returns Authorisation

To return stock to Madman download the Madman Returns Authorisation form and email the completed form to or fax to 09 9191 925.

The return policy applicable to videos/DVD's distributed by Madman is as follows:

  • Please note no credits will be raised without prior authorization from Madman Entertainment. A RETURN AUTHORISATION NUMBER (R/A) will need to be obtained from our office by completing the RA request form. Please ensure your R/A number is displayed clearly on the return package and your return form is included. Failure to comply with these conditions will result in stock being returned to sender.
  • Any deleted titles will not be authorized for return.
  • Any RENTAL title proven faulty or damaged will be exchanged within 30 days of invoice. Damaged stock is to be returned to Madman Entertainment.
  • Titles stocked for the purpose of SELL-THROUGH are returnable for up to 6 months, provided they are shrink-wrapped and not stickered or damaged in any way.
  • Please allow up to ten working days for your request to be processed.

Faulty goods will be credited to your statement as soon as possible. Please adhere to these instructions to ensure fast and efficient return of stock.

Download Madman Returns Authorisation.doc.

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